Shipping policy

DUTIES & TAXES

Orders shipped outside of Canada or the U.S.A. may/will be subject to applicable taxes, duties and/or import fees by your local government.  We have no up-front knowledge of these fees.  The carrier will attempt to collect these fees at the time of delivery.  Should they be unable to collect these fees, the shipment will be abandoned and you will not be eligible for a refund.  Please research what import fees are applicable in your country before placing orders.

For USA Customers 

Our products are covered for duty free treatment through the United States-Mexico-Canada Agreement (USMCA).  We supply a Certificate of Origin to the carrier for all shipments to the USA that should allow for duty free treatment to your order.  There may be other local fees or disbursements that are payable however the duties are not. Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. Please feel free to contact us so that we may assist you if you are charged these fees.

For UK Customers

Our products are covered for duty free treatment through the Canada-UK Trade Continuity Agreement (Canada-UK TCA, CUKTCA).  We supply a Certificate Of Origin to the carrier for all shipments to the UK that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and VAT that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard.  If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you prior to delivery as these should not be paid.

For EU Customers

Our products are covered for duty free treatment through the Canada-European Union Trade Agreement (CETA).  We supply a Certificate Of Origin to the carrier for all shipments to the European Union that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.

For South Korean Customers

Our products are covered for duty free treatment through the Canada-Korea Free Trade Agreement (CKFTA).  We supply a Certificate Of Origin to the carrier for all shipments to South Korea that should allow for duty free treatment to your order.  There may be other local fees, disbursements, and taxes that are payable however the duties are not.  Please do not pay any duties as we will be unable to help you recover any payments you make in that regard. If the carrier is requesting to collect duties, please feel free to contact us so that we may assist you as these should not be paid.